Keepster will officially cease operations on August 31, 2023. Please ensure that you complete any outstanding projects before this date.

Due to unforeseen circumstances, we are unable to continue operations. We deeply regret this decision and appreciate the support and understanding of our valued customers during this time.

Please finish and submit any ongoing projects before the shutdown date. After Aug 31st, you will no longer be able to access or edit your projects.

Please finish and submit any ongoing folders and projects before the shutdown date. After Aug 31st, you will no longer be able to log into the Keepster app to access or edit your projects.

Before we close, you have the opportunity to order a PDF of your messages. This way, you can secure a digital copy of your cherished conversations from your folder.

Yes, you may create and complete new projects up until the shutdown date. However, we recommend working quickly to ensure you can finish and submit them in time.  

If you are ordering a Keepster Book, we suggest submitting the order by Aug 11, 2023, to ensure customer support is available if needed.  Any orders placed just prior to the shutdown date and still in progress will not have customer support.

We will fulfill all orders placed before the shutdown date. Please allow for our standard production and shipping times. 

Also note, any orders in the production process or in transit after Aug 31, 2023, will finish the process and be delivered.  However, there will not be customer support available to troubleshoot after Aug 31.  

No, you will not be able to access your Keepster account after the shutdown date. We recommend ordering any Keepster Books or PDFs before this date.

Please contact our customer support team to inquire about potential refunds for unused gift cards or promotional codes.

We will delete all personal data and information stored on our servers in accordance with our privacy policy and applicable data protection laws.

You can delete all the data associated with Keepster from your computer from the Account Management tools within the App.  Simply navigate to Account Management from the main menu.  Then scroll down to the Data Management section and click CLEAR LOCAL DATA button.

WARNING:  This will delete all Keepster backup data from your computer and the data cannot be recovered.  Only do this when you are sure you are ready.

Our customer support team will remain available for a limited time after the shutdown date. You can reach out to them via email for any assistance.  

Any promotions or discounts will be announced through our email newsletter and social media channels. Be sure to follow us and subscribe to stay informed about any updates.

Yes, you can create and download digital Keepster books up until the shutdown date. We recommend doing so promptly to ensure you have enough time to complete your project.

Please contact our customer support team as soon as possible if you encounter any issues with your printed book. They will be available for a limited time after the shutdown to address concerns and provide assistance.

Yes, you can share your digital Keepster books with friends and family before the shutdown date. However, please ensure that you do so before the shutdown, as you will no longer be able to access your account or projects afterward.  

Also, make sure you download the PDF so you have it after the shutdown.

You can delete all the data associated with Keepster from your computer from the Account Management tools within the App.  Simply navigate to Account Management from the main menu.  Then scroll down to the Data Management section and click CLEAR LOCAL DATA button.

WARNING:  This will delete all Keepster backup data from your computer and the data cannot be recovered.  Only do this when you are sure you are ready.

Once you have deleted all the local data, you can uninstall the Keepster app from your computer just like you would any other software.  

In order to you use Keepster, you need 3 things:

1. iPhone
2. (a) MAC Laptop or Desktop running Mac OS Sierra (version 10.12) or higher
   (b) Windows Laptop or Desktop running Windows 10
3. Lightning cable   

Please check if your computer is due for a software update!  If you are not on Windows 10 or MAC OS v10.12 or higher, we suggest that you update your OS.  Yes, we get that it’s never a good time … but your computer will be safer and super happy! 

Also, please check you have enough free space on your computer to accommodate the backup of your messaging. If more space is required please remove any unwanted data on either your computer or iPhone.

Finally, for security purposes, you must establish trust between your device and computer.

Keepster is an app that you install on your Windows or MAC computer.  It can be installed on desktop or laptops, so long as they are running the right operating systems.  See the FAQ "What are the Minimum Requirements?" for specific specs on the operating systems supported.

As for devices, Keepster supports iPhone only.  We don't support Android devices at this time.   

The Keepster app is currently available in English & Spanish.  But, Keepster can properly display messages that have been written in any language that uses Latin script letters - including Spanish, French, Italian, German, Dutch to name a few. In addition Keepster supports Arabic, Japanese, Hebrew plus several other languages that do not use Latin script. 
If you are ordering a book in a particular language not mentioned above, please check the book in Preview to make sure that everything appears correctly.  If you find an issue displaying your messages in a language not listed, please chat with us to ask if it is supported.

Yes, only trusted computers can sync with your iOS device, create backups, and access your device's photos, videos, contacts, and other content. For security purposes, Keepster also needs this trusted settings to perform the backup process. For more information about how to Trust your devices, please see the Apple website. 

IMPORTANT TIP: Make sure you only trust your personal computers. It is not recommended to trust or use Keepster on public computers.

Yes, more than 1 person can use Keepster on a shared computer.  There are two options:

Option 1:  Separate Accounts

1. If Keepster is installed, please sign out and go to the Login screen.  The sign out button is located in the right slide-out menu.
2. Using the signup link, please create your new account.
3. Login to Keepster using the new account.
4. Now that you are logged in, for security purposes, you will need to establish "trust" with your device to complete a backup.

Option 2:  Shared Account

Keepster also allows you to backup more than 1 device.  There is no need to create a new Keepster account if you wish to backup multiple devices.

1. Login to Keepster.
2. For security purposes, you will need to establish "trust" with your additional device to complete a backup.

Establishing Trust for New Devices

You need to establish "trust" with the connected device and computer.  For security purposes, only trusted computers can sync with your iOS device, create backups, access your messages and photos. 

For more information about how to Trust your devices, please see the Apple website.   

1. Plug in your device.
2. Enter your passcode, if you have one, to unlock your iOS device.
3. When prompted on the device, select "Trust".

If you are able and comfortable to complete the 3 tasks above, you will be able to use all features of Keepster on a shared computer.

IMPORTANT TIP: Make sure you only trust your personal computers. It is not recommended to trust or use Keepster on public computers.

Not to worry ... your screen may go dark, but the Keepster backup will continue.  There is no need to change your power saving display settings.  

So long as you do NOT do any of the following, the Keepster backup will continue to run:

• manually put your computer to sleep
• restart or shut down
• close your laptop screen

So, you want to backup your messages, but Keepster is saying you don't have enough space on your hard drive?  This might be the motivation you have been looking for to do some device cleanup to get rid of data you don't need or want any longer.  To create more space, you have two options:

1. Reduce the size if your backup by deleting unwanted data from your iPhone or iPad.  Here are some tips from Apple on "How to check the storage on your iPhone or iPad".
2. Create more space on your computer hard drive.  Here is what Apple suggest on "How to free up space on your MAC".  If you are using a Windows computer, here is Microsoft's articles on how to "Free up drive space in Windows 10".

We recommend following the instructions and tips published by Apple to manage your storage.  Please keep in mind that cleaning up your devices and computer means deleting files.  Please proceed at your own risk.  Only delete things you know that you can live without.

We recommend using both methods, iCloud and local to your computer, to backup your iPhone. As Apple explains, there are pros & cons for each method. But, when both methods are used you will have peace of mind that all your critical information is backup and safe.

For Keepster, we are not able to access your iCloud backup to extract your messages and build your Keepster backup. Therefore, we need you to create the backup on your computer. The good news is that by completing the backup to your computer, you will not only allow Keepster to access the data needed to save your meaningful messages ... you will also be upgrading your protection against losing important information that you might have on your phone.

We take your privacy very seriously and understand how important it is to you!

In short, NO ONE!  Only YOU can see or read your messages:

• Your messages in your backup are only on your computer and are therefore completely private. The only people who could see them are those who can login to Keepster with your user name and password. 
• The Keepsters (folders) you create are securely stored on our encrypted private server. The Keepster support team can access these folders for customer service needs, but we must obtain explicit permission from the user via email or verified chat before we view the content.
• Keeper Books are professionally printed by a large scale printer.  The production process is highly automated with limited human assistance.  This ensures that your Keepster Book is opened for the very first time when it arrives at its destination.  We understand how important it is that the recipient is the first person to read it!  

To learn more about how we keep your data safe please we encourage you to review the detailed information in our Privacy Policy and Terms and Conditions.  If you have any questions or concerns, please reach out to us on chat or email us at support@keepster.co.  

Only users who are able to log into the computer AND Keepster.  You must be logged into the computer with the Keepster Backup AND log into the Keepster app to access the messages in the backup. We hope that these precautions ensure that you are the only person with access to your backups.

IMPORTANT TIP:  We recommend that you require a password to log into your devices and computers.  We also recommend logging out of Keepster when you are not using the app.

We take your privacy very seriously and understand how important it is to you!

The Keepster app has been built in a way to maintain your privacy & backup your messages.  In short:

• Your messages are backed up only on your computer and are therefore completely private. If you have a password login for your computer, then you are the only person who can view them.
• The Keepsters (folders) you create are securely stored on our private server. The Keepster app creates and manages these folders, but we do not view their content.
• The Keepster app is password protected. Please select Sign Out from the menu after using the app so no one can access it.

To learn more about how we keep your data safe please we encourage you to review the detailed information in our Privacy Policy and Terms and Conditions.

KEESPTER DOES NOT SUPPORT ENCRYPTED BACKUP ON WINDOWS or MAC   (updated Sept 2022)

Sorry, we do not support encrypted iTunes or Finder backups at this time.  If your backup is encrypted, please create a new backup that is not encrypted.  Keepster will then be able to access the backup to extract your messages.  

We understand that some customers prefer to encrypt their backups but when your backup is encrypted Keepster can't 'see' it. If you choose to use Keepster you will need to unencrypt but we have done everything we can to make you feel comfortable that your security and privacy are our top priority. Starting with, when you import your messages the backup that is created is fully local which means that those backed-up messages are only on your computer and not on any of our servers, and can only be accessed by you.

Only when you start to organize messages in folders will those messages in folders be synched to our server and encrypted. If you would like to move forward with Keepster here's a possible option:

1. Unencrypt and make a backup using iTunes or Finder.
2. Complete the Keepster backup.
3. Organize important messages into Keepster folders.
4. Delete your Keepster backup.
5. Encrypt and create a new backup using iTunes or Finder.

This will result in your important messages being saved in Keepster folders, and synched to our encrypted servers. The Keepster local backup will have been deleted and the Apple local backup will be back to encrypted.

Here are some tips for troubleshooting backups that won't start or seem to have timed-out:

1. Please make sure your device is unlocked and the devices 'trust' each other. For more information, please see Apple's website.
2. Open iTunes and confirm that your device is being found.  If your device is not found, you try unplugging and replugging your device.  If still not found, please see Apple's website.  
3. Please make sure iTunes is not actively synching or backing up your device.  If active, please wait for iTunes to complete the processes before using Keepster. For more information on how iTunes backup your device, please see Apple's website.  

Also, sometimes iPhone cables can be tricky - we recommend that you check the cable to make sure it is a quality brand and in good condition.

If the devices are trusted and connected by a good cable then try to unplug, and re-plug in the cable to your iPhone. This will reset the connection and allow you to restart the backup.  

If all else fails, we recommend you power cycle your device by turning off and then back on.  This will reboot the iOS and reconnect to the Internet.  It's amazing what a reboot can do.  

Please check out the video How to Get Started with Keepster which we believe will be very helpful in showing you how to make your first backup.

The full backup of your messages is stored locally on your computer hard drive.  The messages you have put into Keepsters are stored encrypted on our servers.

Keepster Backup saves all your texts or messages from iMessage, WhatsApp, Viber, Hike and Line. 

This includes:

• Pictures
• Emojis

All other files (PDF, Videos, Audio, etc.) you may have sent are not saved by Keepster.

NOTE:  Keepster is able to show HEIC / HEIF images in your iMessage conversations.  However, these images take a little longer to process.  Please be patient when browsing iMessage conversations. 

Backup time will depend upon how much data you have on your phone. Keepster displays a progress bar to inform you of the backup status. But, once you complete the iTunes backup, Keepster no longer needs your phone connected to complete a backup.  At times your backup might seem slow but if something goes wrong a troubleshoot message will appear. If that occurs please refer to the FAQs.

IMPORTANT TIP:  Keepster recommends backing up your device at times when you are not likely to get a phone call which may interrupt the backup process.  For laptops, it can be helpful to plug them in during the backup.   Also, to avoid going into power saving mode we recommend not closing the laptop screen while you backup is active.

STORAGE TIP:  To cut down on backup size & time, you might want to remove any unwanted media, videos, podcasts.

To back up your iPhone, connect your phone to your Mac or PC using the USB cable provided and open iTunes. After backing up your phone, you will then be able to use Keepster to save your messages from your iPhone to your computer.

STEP 1:  BRING UP THE "SUMMARY" PAGE FOR YOUR IPHONE OR IPAD IN ITUNES

In iTunes 12, when your iOS device is plugged into your computer, you should see a device icon in the upper-left section of the iTunes window. Clicking on that device icon will bring you to the summary page for that iOS device (iPhone, iPad, or iPod Touch) or bring up a menu of multiple devices for you to select from.

In older iTunes prior to iTunes 12: In the upper-right corner of the iTunes window, you should see a button for one or more iOS devices. Press that button to bring up the summary page for your iPhone/iPad. If you do not see the button for your phone in the upper-right corner of iTunes, check to see if you have a list on the left-hand side of your iTunes window. If so, your phone should appear under "Devices" in that list. Click on the device name in order to bring up the information window for your iPhone/iPad.

Note: If you do not see any of the buttons we reference above, you can also try "Devices" in the File menu. If you still do not see any devices in that File > Devices menu, it is likely that iTunes is having trouble recognizing your device — in that case, you can try restarting your computer.  That usually helps.  For more information, we refer you to the Apple website.

STEP 2:  PRESS THE BACKUP NOW BUTTON

In the "Backups" section of the summary page, press the "Backup Up Now" button. This will backup to your computer regardless of your iCloud settings on the left. Keepster can not import messages from encrypted backups, so leave the encryption checkbox unchecked.

Note: Since iTunes 11, many people are seeing a screen that gives the option "Restore from Backup" or "Setup as New" when plugging in their iPhone for the first time to iTunes. You want to choose the option "Setup as New." Even though this sounds like it might wipe the phone, it does not -- it just sets up the phone as a "new" device in the list of devices that iTunes tracks. We believe that this happens only the first time you plug in your iPhone after upgrading to iTunes 11.

Instructions for:  macOS Catalina, Big Sur, Monterey and Ventura

To back up your iPhone, connect your phone to your Mac using an Apple-certified USB cable. After backing up your phone, you will then be able to use Keepster to save your messages from your iPhone to your computer.

STEP 1:  BRING UP THE "SUMMARY" PAGE FOR YOUR IPHONE OR IPAD IN FINDER

In macOS (Catalina, Big Sur or Monterey), when your iOS device is plugged into your computer, you should see a device icon in the Locations section of a Finder window. Clicking on that device icon will bring you to the summary page for that iOS device (iPhone or iPad).

STEP 2:  PRESS THE BACKUP NOW BUTTON

In the "Backups" section of the summary page, press the "Backup Up Now" button. This will backup to your computer regardless of your iCloud settings at the top of the section. Keepster can read from both non-encrypted and encrypted backups (assuming you know the password!) so you can leave the encryption checkbox set however you like.

No, the next new Keepster Backup will only backup the messages that remain on your phone.

Keepster is a great way to backup and then clean off old messages from your phone. First backup your device using Keepster and confirm that your messages are in the backup. Then using your phone delete any messages you no longer want or are taking up storage on your device. Finally, create a new Keepster Backup. Messages saved in Keepsters (folders) from backups will also still be available whether you delete them from your phone, or not.

Applies to users with macOS 10.14 Mojave, macOS 10.15 Catalina and above

Due to the enhanced security Apple introduced in macOS 10.14 Mojave, you must now explicitly authorize apps to access specific data, including iTunes backups.  These security enhancements are also applicable to macOS Catalina, including Finder backups.

To allow Keepster to use iTunes or Finder backups, you need to follow these steps to authorize Keepster.  If the settings are not applied, you will get a notification when you attempt to make a backup in Keepster that looks like this:

Step 1:  Open System Preferences

To make things easier, we included a button that will open your System Preferences. 

Step 2:  Unlock System Preferences to allow changes

Your computer requires that authenticate to adjust your system preferences.  Click the lock icon in the lower-left corner unlock and allow changes. Enter the password you use to log into your computer.

Step 3:  Add Keepster as an app that is allowed to access your data

Click the “+” & find Keepster in the Application folder.  Select Keepster and click Open.  Click Later, when prompted to quit Keepster

If done correctly, you will return the Security & Privacy screen and see Keepster listed as an allowed app.

Now that you have added Keepster as an allowed app, you can click the Lock icon again to close and prevent further changes to your settings.

Step 4:  Relaunch Keepster to allow changes to take effect

Now that you have completed making the adjustments to your Security & Privacy settings, you will need to relaunch Keepster.  To make things easier, we included a button that will quit and restart Keepster for you.  You can close the Security & Privacy screen and return the Keepster app.  Then click the button in the Finish section to relaunch Keepster.

Congrats you are DONE!

Now you have given Keepster permission to access your iTunes or Finder backup.  When Keepster relaunches and opens again you will be able to complete a Keepster backup.  If you have further questions, you can email support@keepster.co or ask us using chat on the website.

The Keepster backup does not automatically take place

Please follow these steps to create a Keepster backup:

• First, complete an iTunes backup.
• Return to the Keepster app, and select Create New Backup
• Select the Latest iTunes Backup, and immediately the Keepster backup will start.

Please check out the video How to Get Started with Keepster to show you more about creating a Keepster backup.

To update your Keepster backup you will always need to update your iTunes or Finder backup first. Having done so, you can then refresh your Keepster backup, which will only take a few minutes. Please check out our "How to Refresh your Keepster Backup" video to see exactly how to do so.

Yes.  We know that sometimes you want to keep your data on an external hard drive ... or your computer hard drive doesn't have enough space for your iPhone backup and your Keepster backup.  So, we have provided a feature to choose a different location for your Keepster data.  

To do that, you select Account Management from the main 'hamburger' menu. Then scroll down to Data Management. Once there you will see the default path that Keepster uses for data on your computer.  To change the path where your Keepster data is stored, click "Choose Folder ..." and select your preferred alternative location.  Then click "Save New Settings"

Please be patient as the process runs. Basically, Keepster is going to copy all the data from the default location to the new location. Then once 100% complete, Keepster will automatically delete the data from the original location. We do it this way in case anything happens during the process the original data is not compromised.

If you choose to store your Keepster data to an external hard drive, the performance of the app might be slightly diminished depending on the speed of the connection.  Also, if the external hard drive is not connected, you will not be able to access your Keepster backups data.

NOTE:  Apple does not provide the ability to move the iPhone backup location.  Therefore, Keepster looks for your iPhone backup in that specific location.  Please don't attempt to move or change where your iPhone backup from iTunes / Finder is stored.  Keepster will not be able to see your data if you make changes to that location.

In very rare instances, Keepster may not find your iPhone backup data in the expected location. When that occurs, though the backup process will have been completed, the size of the backup will show up as 0.0 GB (as shown in the screenshot below). Another clue that Keepster didn't find your iPhone backup data is when you proceed to try to browse your backup, after accepting the terms and conditions, you will not see any messaging platforms listed. 

If this happens to you, please chat with our Support team.  We will help you find where your iPhone backup data is located on your computer and make it findable by Keepster.  This is the best way to troubleshoot the 0.0 GB issue.  

A new file type has been invented to allow for High Efficiency Image Format (HEIF).   This new format allows for digital photographs to be created in smaller files sizes, all while retaining higher image quality than its JPEG alternative.  HEIF is critical since our iPhone cameras get more and more powerful.   Apple iPhones often uses this new format when sending pictures in text messages. 

The "Image Loading" is Keepster processing the HEIF images to display in your Backup.  It can take a few minutes to convert the HEIF image, so please be patient.  But, once processed you will see the image will pop into the message container.  If you know what image it is, you don't need to wait for it to complete processing.  You can select it and add to a Keepster folder. 

You might see some images that look like there is a duplicate image overlapping each other when browsing your messages in your backup.  This is a result of Keepster processing your HEIC or Live photos.  But, don't worry ... when you select the image and add to a Keepster folder the duplication issue will be resolved.  Once the image has been added to a Keepster folder, it will appear as you would expect.  Also, the duplication issue is resolved when making your Keepster Books.

Here is an example of what the duplication issue looks like:

Sorry, the sizes of the pictures that you have chosen to save to your Keepster folders and print in your Keepster books are a fixed size.  The size of the pictures has been carefully considered based on the size of the Keepster books. 

When previewing your Keepster book, you might notice that some pages with pics have a lot of white space.  This typically happens when you have 2 or more portrait pictures without many text messages saved to your folder.   We recommend adding more text messages to your folder that are just before or after the picture chronologically to fill the space.  

"Image Not Available" is displayed when Keepster ran into an issue processing the picture to display in your Backup.  The issue occurs typically due to one of the following reasons:

• Something went wrong during the processing of the HEIF image    (What is a HEIF image? - see below*)
• Processing of the image timed-out after trying for 10 seconds

Even though something might have gone wrong in the processing of the image to display in your Backup.  If you know what image it is, you can select it and add to a Keepster folder.  You will likely see that the image does appear correctly in your Folder.

*  What is a HEIF image?

A new file type has been invented to allow for High Efficiency Image Format (HEIF).   This new format allows for digital photographs to be created in smaller files sizes, all while retaining higher image quality than its JPEG alternative.  HEIF is critical since our iPhone cameras get more and more powerful.   Apple iPhones often uses this new format when sending pictures in text messages.

Yes! You can select messages from as many individuals as you wish and group them together into one Keepster. This feature allows you to create a Keepster (folder) based on groups or any significant topic or theme. The messages in your Keepster will appear chronologically.

For more instructions, check out this video:  How to Edit Keepster Folders 

Keepster provides a great way to organize your messages into folders. 

Here is the process to create a Keepster:

1. Connect your iPhone to your Mac to create a backup of your messages.
2. Select a messaging platform from your backup.
3. Select a conversation (name or group) to view all your messages.
4. Scroll through messages (and photos) to select specific ones or choose the select all option. You can also search for specific messages by keyword and date. 
5. Once you have selected the messages you wish to keep, click the "Create a Keepster" button and name the folder.

Yes.  You can continue to add new messages to a Keepster folder once you have created it and added your first batch of messages.  Simply go to the Keepster folder you want to add new messages.  Then go to the "Edit Messages" tab and click the "Add Messages" button.  You will then be able to browse your backup and find the new messages you want to add to the folder.  Check out our "How to Edit Keepster Folders" video to see exactly how to remove messages from Keepster.

Yes, go to the Keepster where the messages are saved and select "Edit Messages".  Then find & select the message(s) you want to remove and press the "Remove Messages" button.  Check out our "How to Edit Keepster Folders" video to see exactly how to remove messages from Keepster.

You may only add up to 3,000 messages at one time. If you wish to save more than 3,000 messages to a folder, please repeat the process of selecting messages in batches of up to 3,000 until you have all the messages you want to be saved.

If you are trying to save more than 3,000 messages from 1 conversation, we recommend using the date filter to help limit the messages and keep track of the batches.  Check out our How to Save Thousands of Texts for more information.

There really isn't a limit to the number of messages you can save to a Keepster Folder.  Folders can contain thousands and thousands of messages.  However, Keepster Books have a limit of 800 pages.  If you've saved more than 800 pages worth of messages to your folder, you will need to remove some message before you are able to order a book.  For more details, see our blog post: How to Save Thousands of Texts.

YES.  We do our best to make sure that emojis show up properly when you save them to your Keepster Folders.  But, did you know there are over 3,000 emojis and new ones added all the time?  We try and keep up with all the newest emojis.  So, if you notice that an emoji didn't show up properly in your Folders let us know. The best way is to chat with us so we can get a screenshot of your broken emoji and fix it.  

The printed books are 8.5 inches (h) x 5.5 inches (w), 4-800 pages, softcover.

Keepster Books can be as short as 4 pages or as long as 800 pages.  The app will let you know if your Keepster Book has too few pages or too many.  If you have more than 800 pages, you will need to remove some of the messages from your folder to lower the page count to less than 800.

The price of Keepster books varies based on the number of pages and the type of bookbinding.   

The price of the book increases by approximately $0.35 per page.

Books 4-31 pages with Saddle Stitch binding starting at $12.99 + shipping.  

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Books over 32 pages have two binding options. 

Books 32-800 pages with Perfectbound binding starting at $15.99 + shipping.   

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Books 32-800 pages with Hardcover binding starting at $31.99 + shipping.  

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For more information, check out Keepster Books Specs & Pricing

Keepster Books printing & production time is approximately 3-5 days business days.  After the books are produced, the shipping times depend on the method that you choose.  We offer 3-4 different shipping options, including overnight delivery if needed.  When choosing your shipping method, you will see the estimated shipping date and delivery date for your book.

During the holiday season please allow for slightly longer book production turnaround times.

To upload a cover picture, navigate to a Keepster of your choice and select "Create a Book". If you select ‘Text + Cover’ you can click on the cover to upload your picture.

We recommend using a square image for your book cover.  Ideally with the following specs:

• JPG, PNG or JPEG format
• less than 5 MB file size
• 600 x 600 pixels
• 300 dpi

Keepster is not able to process HEIC images.  If you are having issues adding your photo, please make sure the image you are using is the proper format. If you need further assistance, reach out to us on Chat.

You can use any image you wish on the cover of your Keepster Book.  This means you can find your favorite cover photo in your Photos for iOS, Google, Dropbox, Flickr or other online photo galleries.  You must first save the file to your computer so you can upload to Keepster Book settings. To save an image from the Internet or your photo libraries, follow these basic steps:

1. Find the picture you want for your cover.
2. Select the photo and download to your computer.
3. Then find the file drag it to the cover of your Keepster.

QUICK TIP:  Save the image you want to use for your cover on your desktop, so its easy to find.

PHOTO TIP:  We recommend using a square image for your book cover.  
Ideally with the following specs:

• JPG, PNG or JPEG format
• less than 5 MB file size
• 600 x 600 pixels
• 300 dpi

Keepster is not able to process HEIC images.  If you are having issues adding your photo, please make sure the image you are using is the proper format. If you need further assistance, reach out to us on Chat.

The Keepster app makes it easy and fun to transform your messages in printed and bound full-color books.  Once you have Keepster installed, it's only a few steps to create a Keepster Book from your favorite or important messages.  

1. Connect your iPhone to your Mac to create a backup of your messages.
2. Select a messaging platform from your backup.
3. Select a conversation (name or group) to view all your messages.
4. Scroll through messages (and photos) to select specific ones or choose the select all option. You can also search for specific messages by keyword and date. 
5. Once you have selected the messages you wish to keep, click the "Create a Keepster" button and name the folder.
6. Click the "My Projects" tab.
7. Click the button "Create New Keepster Book".
8. Follow the prompts to personalize your book.

If you are not ready to order your book, you can save your work and order at another time.

Check out our "How to Make a Keepster Book" instructional video to see exactly how to make a book yourself.

Due to the printing and shipping process, each Keepster Book order can only ship to 1 address.  Therefore, you will need to complete a separate order for each person you would like to send a Keepster Book. 

To make the process of sending to multiple addresses easier, use the “reorder” button at the end of the ordering process.  The reordering feature will add the same book to your cart and start the checkout process where you can select a different destination address. 

YES. We do our best to make sure that emojis show up properly when printed in your Keepster Books. All your messages will appear in full color in your Keepster Book, just like they do on your iPhone or Keepster folder.

However, the emojis might look a little different than they do on your iPhone.  Please check the Preview to make sure you like how it looks before ordering the book.  Only place an order for a Keepster Book with emojis if you have previewed the cover and interior pages to make sure you are OK with how everything looks.

If you have any questions or see emojis that are not showing up properly, please chat with us and we'll get it fixed ASAP.

Yes! Now in addition to your messages, you can also easily add photos and more written copy to your Keepster projects. It's as simple as clicking on the + sign when you select the Edit Messages tab. Here is a step-by-step guide on HOW TO ADD TEXT AND PHOTOS TO KEEPSTER FOLDERS.

Note: Make sure you have v3.4 or newer of the Keepster app installed for the ability to purchase a PDF-only

Yes. The PDFs are an exact replica of your printed Keepster Book. All the styling and formatting options that you selected for your Keepster Book will be applied to your PDF.

Yes. When you order a digital add-on or a digital-only Keepster Book PDF, you will be emailed a link and passcode that can be shared.  You can forward that email or send anyone who you want to be able to download your Keepster Book PDF that link and passcode.  If they don't have the passcode, they will not be able to view or download the PDF.  

Yes! We now offer digital-only Keepster Books. In addition, you can order a PDF as an add-on to printed book orders. 

To order a digital-only Keepster book, you follow the same process to make your book.  Then when finalizing your book options, toggle on "Digital Only".  

Note: Make sure you have v3.4 or newer of the Keepster app installed for the ability to purchase a PDF-only

Yes, but ordering a digital-only Keepster Book is $14.99.  If you choose to order the digital add-on at the time of your printed book, the PDF costs $4.99.  

No. Just like Keepster Books, once you place your order there is no way to cancel or refund your order unless there is a production error.

If you order a digital-only or digital-add-on Keepster Book, the PDF file will be available to download immediately upon purchase.  

Your first opportunity to download the PDF file will be on the Thank You screen.  At first there will be a spinner while your PDF is being assembled, but if you wait a few minutes you will see a link to download your file.

In addition to the thank you screen, you will always be able to download your PDF from the Orders tab.  Simply find your order and you will see the same icon to download your file.

Lastly, you will receive an email with a link and passcode to download your PDF.  

Note: Make sure you have v3.4 or newer of the Keepster app installed for the ability to download a PDF-only

Yes, but you will need to change the SCALE settings to "Fit to Paper".  This is because Keepster Books are not formatting to fit on standard 8.5x11" paper.  Also, keep in mind that your Keepster book might be up to 800 pages.  That might be a lot to print at home.  

The price of a book is calculated according to the number of its pages as well as the type of binding that you choose. 

• Books from 4 up to 31 pages are a flat rate of $12.99, and can only have saddle stitch binding. 
• Softcover books that are 32 pages start at $15.99, and the price will increase incrementally by page count up to $250.00 for an 800-page book. 
• Hardcover books that are 32 pages start at $32.99, and the price will increase incrementally by page count up to $275.00 for an 800-page book. 

For more information please CHAT with us on our website and ask us to calculate the exact price per the number of pages for your Keepster Book.  

In addition, it is possible to order a digital PDF version of the book for $4.99.

We are also required by law to collect state sales tax on orders being shipped to certain states, and where relevant these will be indicated at checkout. 

Whenever available, we also invite you to enjoy our first-time customer discount or seasonal Promo Codes. 
 

We ship worldwide to many countries, including  Australia, Canada, Denmark, Finland, France, Germany, India, Ireland, Israel, New Zealand, Norway, Sweden, Switzerland, United States.

If the country you are interested in shipping to is not on this list, please ping us on CHAT on our website or email us support@keepster.co. and if possible we will try to accommodate your request. 

We have print facilities located in Australia, Canada, Europe, the United Kingdom, and the United States. Your order will be routed to the printer closest to the shipping destination to ensure speedy fulfillment and delivery.

We offer a choice of shipping service levels: Regular mail, Priority, Expedited and Express.  Depending on the destination address, not all options will be avaialable. The expected delivery dates and rates will be calculated & visible during checkout.  You will be able to decide the best shipping method for you prior to purchasing your Keepster Books.

Orders are processed within 1 hour of when they are placed, and production time typically usually takes 5 business days. 

However, during the pandemic and during peak promotional periods, our fulfillment timelines may be longer.  Also, our production process is highly automated, but very occasionally circumstances may arise that are beyond our control which might delay the production times.

Since our production facilities are situated in various locations around the world, they have different fulfillment schedules. So as a general rule, we recommend planning and placing your book order a good 2-3 weeks in advance, depending on the shipping level you choose.  If you need to receive the order by a certain date please be sure to let us know so that we can assist you with tracking your order.  But, there is very little we can do to alter or expedite the order of our production queue.

Please feel free to ping us anytime in CHAT in the app or on the website or email us at support@keepster.co.
 

On the very rare occasion that a book may arrive damaged, particularly due to inclement weather., please let us know immediately, by pinging us in CHAT in the app, or on the website. In addition, we ask for you to send an email with pictures of the damaged book to support@keepster.co. 

For the most part, it will not be necessary to return the book and we will do our utmost to replace the book as soon as possible. 
 

We do everything we can to make sure you have the chance to preview every page of the book before you order because once you've ordered you can not return the book.  For more details, please refer to our Return Policy.

Sorry, as our system is fully automated you can not cancel or adjust your Keepster Book order once it's been placed.  Please make sure you have previewed all pages of your book, including the title, dedication, how the names appear, that all messages that you'd like to have included are there etc etc in order to be sure that your book is exactly how you'd like it to look prior to purchasing.  

Yes, we understand that sometimes there is a need to adjust the delivery address for your Keepster Book order.  We are able to submit a request for a different delivery address to our Production department if the package has not yet shipped.  To request a change of delivery address, please email support@keepter.co using the email address associated with the order.  Please be sure to specify the following:

1. order number
2. original delivery address
3. new or updated delivery address plus phone number

We typically need 1-2 days to process address changes.  Please understand, any changes that are requested within 48 hours of the estimated shipping date might not be able to be made. 

Yes! It is possible to purchase a Gift Code for any amount that you wish. 

No physical card will be sent to the recipient. Instead, once you’ve completed the purchase for the desired amount you will receive an email confirmation with a unique code. 
You can forward the email confirmation code to the recipient, share it with them separately, or choose to have Keepster email the recipient. 
 

First, complete the purchase on our Gift Code page.

Immediately after, you will receive an email with the purchase confirmation and a unique Gift Code. 
You can forward the confirmation email with the code to the recipient, email them independently, or select the option to have the gift code emailed to the recipient on any day that you choose. 

When ordering their book the recipient will input their unique promo code at checkout. If the gift amount is insufficient to cover the book's cost, the remaining balance will be calculated and payment made during the checkout process.  Please note that if the book costs less than the amount gifted, Keepster will not be able to maintain the remaining balance of the gift code. 

The purchaser will need to contact support by pinging us in CHAT on the Keepster website, or emailing us at support@keepster.co.  We will re-send the code via email to the purchaser and gift recipient.  Please note, for security purposes, we can only send the promo code to the email address under which the purchase was made. 
 

Please keep in mind, Keepster will not be able to maintain a balance for the gift promo code. If the cost of the recipient’s book is less than the gifted amount, the remaining balance will be considered spent.
 

Gift codes cannot be refunded under any circumstances.
Before gifting an intended recipient please be sure that they have access to all the necessary requirements for using Keepster.   Most importantly, they are an iPhone user and have a computer where they can install and use Keepster.

Everyone who uses Keepster will need the following:

• An iPhone
• Windows or Mac computer to install Keepster software
• Enough available hard drive space to back up their device
• Apple-certified lightning to USB cable
   

You can change the email address and password used to log into Keepster from the Account Management screen.  Plus, you can even adjust your language preferences. Everything can be managed by logging into the app and clicking on the ‘hamburger' menu on the top right-hand side of the app screen and choosing "Account Management".

Yes!  Apple does not allow you to change the location of your iPhone backup.  But, if you are running out of space on your computer's hard drive, you can choose to save your Keepster data to an external drive.  This has a small impact on the performance of Keepster, but in a pinch, this can be a useful way to get around space issues.

To change the location of where your Keepster data is stored, use the main 'hamburger' menu and choose Account Management.  Then scroll down to the Data Management section.  You will see a button to "choose folder ..." and select an alternative location to save your Keepster data.  Once you select the new folder you wish to use, click "Save New Settings".  

If you already have Keepster data on your computer hard drive, the Keepster app will automatically copy to the new location.  Once all the data has been successfully copied, the data from the default location will be removed.  This is so if something goes wrong during the process, the original data is not compromised.  Please note, if your external drive is not connected to your computer, you will not be able to access your Keepster data.

If you ever want to move your data back to the default location, simple click the "Reset to Default" button and then save settings.  

We have provided a feature in the Account Management section to allow you to purge all the data related to Keepster from your computer.  This feature is useful if you want to have a clean slate to start new backups, or prior to closing your account.

To delete all the data from your computer, click the Account Management option on the main "hamburger" menu.  Then scroll down to the Data Management section.  You will see a "Clear Local Data" button.  Once clicked, you will be prompted to enter your password and confirm you want to continue.  Be careful, once you "clear local data" there is no way to recover the information.  Once completed, you will see a confirmation message and the data used should be 0.0 GB.

Though we will be sorry to see you go, should you wish to close your account, you can do that at any time using the Account Management features.  Please know, once closed your account can not be reopened.  We will delete all your data from our servers.

To close your account:

1. login to the Keepster app
2. click on the ‘hamburger' menu on the top right-hand side and choose Account Management
3. scroll down to the Account Status section and click the "Close Account" button. 

You will be prompted to enter your password and confirm that you want to close your account.  Click continue and wait for the system to process your request.  When successfully completed, you will see a confirmation message.  

Tip:  Since you will be logged out of the Keepster app once you close your account ... you might want to "clear your local data" prior to closing the account.  See our FAQ on how to do that.

If you received your printed Keepster Book and noticed there is a typo or some other mistake, there is not much we can do.  Issues such as spelling mistakes, typos, mistaken configurations, adjustments made to contact names or any other configuration choices are not eligible for a return or refund. 

Please make sure to fully preview your book before placing the order.  Once the order has begun the production process, we will not be able to cancel or refund for the order.  

For more details, see our Return Policy.

More questions?   If you don't see your question covered in our FAQs, please please contact our Support team at: support@keepster.co