that matter and you'll
always want to remember
Answers to common questions we get on how to use Keepster ...
also, checkout the How-To section of our blog.
In order to you use Keepster, you need 3 things:
Please check if your computer is due for a software update! If you are not on Windows 10 or MAC OS v10.12 or higher, we suggest that you update your OS. Yes, we get that it’s never a good time … but your computer will be safer and super happy!
Also, please check you have enough free space on your computer to accommodate the backup of your messaging. If more space is required please remove any unwanted data on either your computer or iPhone.
Finally, for security purposes, you must establish trust between your device and computer.
Keepster is an app that you install on your Windows or MAC computer. It can be installed on desktop or laptops, so long as they are running the right operating systems. See the FAQ "What are the Minimum Requirements?" for specific specs on the operating systems supported.
As for devices, Keepster supports iPhone only. We don't support Android devices at this time.
The Keepster app is currently available in English & Spanish. But, Keepster can properly display messages that have been written in any language that uses Latin script letters - including Spanish, French, Italian, German, Dutch to name a few. In addition Keepster supports Arabic, Japanese, Hebrew plus several other languages that do not use Latin script.
If you are ordering a book in a particular language not mentioned above, please check the book in Preview to make sure that everything appears correctly. If you find an issue displaying your messages in a language not listed, please chat with us to ask if it is supported.
Yes, only trusted computers can sync with your iOS device, create backups, and access your device's photos, videos, contacts, and other content. For security purposes, Keepster also needs this trusted settings to perform the backup process. For more information about how to Trust your devices, please see the Apple website.
IMPORTANT TIP: Make sure you only trust your personal computers. It is not recommended to trust or use Keepster on public computers.
Yes, more than 1 person can use Keepster on a shared computer. There are two options:
Option 1: Separate Accounts
Option 2: Shared Account
Keepster also allows you to backup more than 1 device. There is no need to create a new Keepster account if you wish to backup multiple devices.
Establishing Trust for New Devices
You need to establish "trust" with the connected device and computer. For security purposes, only trusted computers can sync with your iOS device, create backups, access your messages and photos.
For more information about how to Trust your devices, please see the Apple website.
If you are able and comfortable to complete the 3 tasks above, you will be able to use all features of Keepster on a shared computer.
IMPORTANT TIP: Make sure you only trust your personal computers. It is not recommended to trust or use Keepster on public computers.
Not to worry ... your screen may go dark, but the Keepster backup will continue. There is no need to change your power saving display settings.
So long as you do NOT do any of the following, the Keepster backup will continue to run:
So, you want to backup your messages, but Keepster is saying you don't have enough space on your hard drive? This might be the motivation you have been looking for to do some device cleanup to get rid of data you don't need or want any longer. To create more space, you have two options:
We recommend following the instructions and tips published by Apple to manage your storage. Please keep in mind that cleaning up your devices and computer means deleting files. Please proceed at your own risk. Only delete things you know that you can live without.
Only users who are able to log into the computer AND Keepster. You must be logged into the computer with the Keepster Backup AND log into the Keepster app to access the messages in the backup. We hope that these precautions ensure that you are the only person with access to your backups.
IMPORTANT TIP: We recommend that you require a password to log into your devices and computers. We also recommend logging out of Keepster when you are not using the app.
We take your privacy very seriously and understand how important it is to you!
The Keepster app has been built in a way to maintain your privacy & backup your messages. In short:
KEESPTER DOES SUPPORT ENCRYPTED BACKUP ON MAC
Yes, we are able to work with iTunes or Finder backups that have been encrypted on MAC computers. A screen will appear asking you for your encryption password to authenticate and allow Keepster to unencrypt the iTunes backup.
KEESPTER DOES NOT SUPPORT ENCRYPTED BACKUP ON WINDOWS
Sorry, we do not support encrypted iTunes backups on Windows computers.
Here are some tips for troubleshooting backups that won't start or seem to have timed-out:
Also, sometimes iPhone cables can be tricky - we recommend that you check the cable to make sure it is a quality brand and in good condition.
If the devices are trusted and connected by a good cable then try to unplug, and re-plug in the cable to your iPhone. This will reset the connection and allow you to restart the backup.
If all else fails, we recommend you power cycle your device by turning off and then back on. This will reboot the iOS and reconnect to the Internet. It's amazing what a reboot can do.
Please check out the video How to Get Started with Keepster which we believe will be very helpful in showing you how to make your first backup.
The full backup of your messages is stored locally on your computer hard drive. The messages you have put into Keepsters are stored encrypted on our servers.
Keepster Backup saves all your texts or messages from iMessage, WhatsApp, Viber, Hike and Line.
All other files (PDF, Videos, Audio, etc.) you may have sent are not saved by Keepster.
NOTE: Keepster is able to show HEIC / HEIF images in your iMessage conversations. However, these images take a little longer to process. Please be patient when browsing iMessage conversations.
Backup time will depend upon how much data you have on your phone. Keepster displays a progress bar to inform you of the backup status. But, once you complete the iTunes backup, Keepster no longer needs your phone connected to complete a backup. At times your backup might seem slow but if something goes wrong a troubleshoot message will appear. If that occurs please refer to the FAQs.
IMPORTANT TIP: Keepster recommends backing up your device at times when you are not likely to get a phone call which may interrupt the backup process. For laptops, it can be helpful to plug them in during the backup. Also, to avoid going into power saving mode we recommend not closing the laptop screen while you backup is active.
STORAGE TIP: To cut down on backup size & time, you might want to remove any unwanted media, videos, podcasts.
To back up your iPhone, connect your phone to your Mac or PC using the USB cable provided and open iTunes. After backing up your phone, you will then be able to use Keepster to save your messages from your iPhone to your computer.
STEP 1: BRING UP THE "SUMMARY" PAGE FOR YOUR IPHONE OR IPAD IN ITUNES
In iTunes 12, when your iOS device is plugged into your computer, you should see a device icon in the upper-left section of the iTunes window. Clicking on that device icon will bring you to the summary page for that iOS device (iPhone, iPad, or iPod Touch) or bring up a menu of multiple devices for you to select from.
In older iTunes prior to iTunes 12: In the upper-right corner of the iTunes window, you should see a button for one or more iOS devices. Press that button to bring up the summary page for your iPhone/iPad. If you do not see the button for your phone in the upper-right corner of iTunes, check to see if you have a list on the left-hand side of your iTunes window. If so, your phone should appear under "Devices" in that list. Click on the device name in order to bring up the information window for your iPhone/iPad.
Note: If you do not see any of the buttons we reference above, you can also try "Devices" in the File menu. If you still do not see any devices in that File > Devices menu, it is likely that iTunes is having trouble recognizing your device — in that case, you can try restarting your computer. That usually helps. For more information, we refer you to the Apple website.
STEP 2: PRESS THE BACKUP NOW BUTTON
In the "Backups" section of the summary page, press the "Backup Up Now" button. This will backup to your computer regardless of your iCloud settings on the left. Keepster can read from both non-encrypted and encrypted backups (assuming you know the password!) so you can leave the encryption checkbox set however you like.
Note: Since iTunes 11, many people are seeing a screen that gives the option "Restore from Backup" or "Setup as New" when plugging in their iPhone for the first time to iTunes. You want to choose the option "Setup as New." Even though this sounds like it might wipe the phone, it does not -- it just sets up the phone as a "new" device in the list of devices that iTunes tracks. We believe that this happens only the first time you plug in your iPhone after upgrading to iTunes 11.
Instructions for: macOS Catalina
To back up your iPhone, connect your phone to your Mac using an Apple-certified USB cable. After backing up your phone, you will then be able to use Keepster to save your messages from your iPhone to your computer.
STEP 1: BRING UP THE "SUMMARY" PAGE FOR YOUR IPHONE OR IPAD IN FINDER
In macOS Catalina, when your iOS device is plugged into your computer, you should see a device icon in the Locations section of a Finder window. Clicking on that device icon will bring you to the summary page for that iOS device (iPhone or iPad).
STEP 2: PRESS THE BACKUP NOW BUTTON
In the "Backups" section of the summary page, press the "Backup Up Now" button. This will backup to your computer regardless of your iCloud settings at the top of the section. Keepster can read from both non-encrypted and encrypted backups (assuming you know the password!) so you can leave the encryption checkbox set however you like.
No, the next new Keepster Backup will only backup the messages that remain on your phone.
Keepster is a great way to backup and then clean off old messages from your phone. First backup your device using Keepster and confirm that your messages are in the backup. Then using your phone delete any messages you no longer want or are taking up storage on your device. Finally, create a new Keepster Backup. Messages saved in Keepsters (folders) from backups will also still be available whether you delete them from your phone, or not.
Applies to users with macOS 10.14 Mojave, macOS 10.15 Catalina and above
Due to the enhanced security Apple introduced in macOS 10.14 Mojave, you must now explicitly authorize apps to access specific data, including iTunes backups. These security enhancements are also applicable to macOS Catalina, including Finder backups.
To allow Keepster to use iTunes or Finder backups, you need to follow these steps to authorize Keepster. If the settings are not applied, you will get a notification when you attempt to make a backup in Keepster that looks like this:
Step 1: Open System Preferences
To make things easier, we included a button that will open your System Preferences.
Step 2: Unlock System Preferences to allow changes
Your computer requires that authenticate to adjust your system preferences. Click the lock icon in the lower-left corner unlock and allow changes. Enter the password you use to log into your computer.
Step 3: Add Keepster as an app that is allowed to access your data
Click the “+” & find Keepster in the Application folder. Select Keepster and click Open. Click Later, when prompted to quit Keepster
If done correctly, you will return the Security & Privacy screen and see Keepster listed as an allowed app.
Now that you have added Keepster as an allowed app, you can click the Lock icon again to close and prevent further changes to your settings.
Step 4: Relaunch Keepster to allow changes to take effect
Now that you have completed making the adjustments to your Security & Privacy settings, you will need to relaunch Keepster. To make things easier, we included a button that will quit and restart Keepster for you. You can close the Security & Privacy screen and return the Keepster app. Then click the button in the Finish section to relaunch Keepster.
Congrats you are DONE!
Now you have given Keepster permission to access your iTunes or Finder backup. When Keepster relaunches and opens again you will be able to complete a Keepster backup. If you have further questions, you can email email@example.com or ask us using chat on the website.
The Keepster backup does not automatically take place
Please follow these steps to create a Keepster backup:
Please check out the video How to Get Started with Keepster to show you more about creating a Keepster backup.
To update your Keepster backup you will always need to update your iTunes or Finder backup first. Having done so, you can then refresh your Keepster backup, which will only take a few minutes. Please check out our "How to Refresh your Keepster Backup" video to see exactly how to do so.
Yes! You can select messages from as many individuals as you wish and group them together into one Keepster. This feature allows you to create a Keepster (folder) based on groups or any significant topic or theme. The messages in your Keepster will appear chronologically.
For more instructions, check out this video: How to Edit Keepster Folders
Keepster provides a great way to organize your messages into folders.
Here is the process to create a Keepster:
Yes. You can continue to add new messages to a Keepster folder once you have created it and added your first batch of messages. Simply go to the Keepster folder you want to add new messages. Then go to the "Edit Messages" tab and click the "Add Messages" button. You will then be able to browse your backup and find the new messages you want to add to the folder. Check out our "How to Edit Keepster Folders" video to see exactly how to remove messages from Keepster.
Yes, go to the Keepster where the messages are saved and select "Edit Messages". Then find & select the message(s) you want to remove and press the "Remove Messages" button. Check out our "How to Edit Keepster Folders" video to see exactly how to remove messages from Keepster.
You may only add up to 3,000 messages at one time. If you wish to save more than 3,000 messages to a folder, please repeat the process of selecting messages in batches of up to 3,000 until you have all the messages you want to be saved.
If you are trying to save more than 3,000 messages from 1 conversation, we recommend using the date filter to help limit the messages and keep track of the batches. Check out our How to make Keepster folders for more information.
There really isn't a limit to the number of messages you can save to a Keepster Folder. Folders can contain thousands and thousands of messages. However, Keepster Books have a limit of 800 pages. If you've saved more than 800 pages worth of messages to your folder, you will need to remove some message before you are able to order a book.
The printed books are 8.5 inches (h) x 5.5 inches (w), 4-800 pages, softcover.
Keepster Books can be as short as 4 pages or as long as 800 pages. The app will let you know if your Keepster Book has too few pages or too many. If you have more than 800 pages, you will need to remove some of the messages from your folder to lower the page count to less than 800.
The price of Keepster books varies based on the number of pages and the type of bookbinding.
Books 4-31 pages with Saddle Stich binding starting at $9.99 + shipping.
Books over 32 pages have two binding options.
Books 32-800 pages with Perfectbound binding starting at $15.99 + shipping.
Books 32-800 pages with Hardcover binding starting at $19.99 + shipping.
To upload a cover picture, navigate to a Keepster of your choice and select "Create a Book". If you select ‘Text + Cover’ you can click on the cover to upload your picture.
We recommend using a square image for your book cover. Ideally with the following specs:
Keepster is not able to process HEIC images. If you are having issues adding your photo, please make sure the image you are using is the proper format. If you need further assistance, reach out to us on Chat.
You can use any image you wish on the cover of your Keepster Book. This means you can find your favorite cover photo in your Photos for iOS, Google, Dropbox, Flickr or other online photo galleries. You must first save the file to your computer so you can upload to Keepster Book settings. To save an image from the Internet or your photo libraries, follow these basic steps:
TIP: Save the image you want to use for your cover on your desktop, so its easy to find.
The Keepster app makes it easy and fun to transform your messages in printed and bound full-color books. Once you have Keepster installed, it's only a few steps to create a Keepster Book from your favorite or important messages.
If you are not ready to order your book, you can save your work and order at another time.
Check out our "How to Make a Keepster Book" instructional video to see exactly how to make a book yourself.
Due to the printing and shipping process, each Keepster Book order can only ship to 1 address. Therefore, you will need to complete a separate order for each person you would like to send a Keepster Book.
To make the process of sending to multiple addresses easier, use the “reorder” button at the end of the ordering process. The reordering feature will add the same book to your cart and start the checkout process where you can select a different destination address.
To confirm the discount has been applied, the Promo line in the price details is updated to reflect the discount.
If the price is acceptable and all the details are correct, you can proceed with the order by verifying the terms and pressing the "Place Order" button. The result will be a confirmation screen showing the order completed with the discount applied. You will also get an email confirmation showing the price of the order and discount code applied.
We take every reasonable measure to protect your personal information.DATA PRIVACY
Get started doing more with your messages.