Keepster will officially cease operations on August 31, 2023. Please ensure that you complete any outstanding projects before this date.

Due to unforeseen circumstances, we are unable to continue operations. We deeply regret this decision and appreciate the support and understanding of our valued customers during this time.

Please finish and submit any ongoing projects before the shutdown date. After Aug 31st, you will no longer be able to access or edit your projects.

Please finish and submit any ongoing folders and projects before the shutdown date. After Aug 31st, you will no longer be able to log into the Keepster app to access or edit your projects.

Before we close, you have the opportunity to order a PDF of your messages. This way, you can secure a digital copy of your cherished conversations from your folder.

Yes, you may create and complete new projects up until the shutdown date. However, we recommend working quickly to ensure you can finish and submit them in time.  

If you are ordering a Keepster Book, we suggest submitting the order by Aug 11, 2023, to ensure customer support is available if needed.  Any orders placed just prior to the shutdown date and still in progress will not have customer support.

We will fulfill all orders placed before the shutdown date. Please allow for our standard production and shipping times. 

Also note, any orders in the production process or in transit after Aug 31, 2023, will finish the process and be delivered.  However, there will not be customer support available to troubleshoot after Aug 31.  

No, you will not be able to access your Keepster account after the shutdown date. We recommend ordering any Keepster Books or PDFs before this date.

Please contact our customer support team to inquire about potential refunds for unused gift cards or promotional codes.

We will delete all personal data and information stored on our servers in accordance with our privacy policy and applicable data protection laws.

You can delete all the data associated with Keepster from your computer from the Account Management tools within the App.  Simply navigate to Account Management from the main menu.  Then scroll down to the Data Management section and click CLEAR LOCAL DATA button.

WARNING:  This will delete all Keepster backup data from your computer and the data cannot be recovered.  Only do this when you are sure you are ready.

Our customer support team will remain available for a limited time after the shutdown date. You can reach out to them via email for any assistance.  

Any promotions or discounts will be announced through our email newsletter and social media channels. Be sure to follow us and subscribe to stay informed about any updates.

Yes, you can create and download digital Keepster books up until the shutdown date. We recommend doing so promptly to ensure you have enough time to complete your project.

Please contact our customer support team as soon as possible if you encounter any issues with your printed book. They will be available for a limited time after the shutdown to address concerns and provide assistance.

Yes, you can share your digital Keepster books with friends and family before the shutdown date. However, please ensure that you do so before the shutdown, as you will no longer be able to access your account or projects afterward.  

Also, make sure you download the PDF so you have it after the shutdown.

You can delete all the data associated with Keepster from your computer from the Account Management tools within the App.  Simply navigate to Account Management from the main menu.  Then scroll down to the Data Management section and click CLEAR LOCAL DATA button.

WARNING:  This will delete all Keepster backup data from your computer and the data cannot be recovered.  Only do this when you are sure you are ready.

Once you have deleted all the local data, you can uninstall the Keepster app from your computer just like you would any other software.  

The steps to create either a printed book or a digital book (PDF) are basically the same. First, you would need to select the messages that you’d like to save in a folder. After doing so, you would need to:

1. Click on [ + project } next to the folder or open the folder and click on the My Projects tab.

2. Design your book by choosing the cover color, and the title and you have the option to compose a dedication. For a PDF you would still need to go through these steps, however, you could keep it as simple as you like.

3. After choosing the font and carefully pre-viewing your book, click Save your project.

4. Then on the Finalize Book options screen, you get to choose if you want a printed book, or if your preference is to have a PDF, simply toggle on Digital Only.

5. Then proceed to the checkout.

PDF’s can be immediately downloaded by clicking on the yellow PDF icon on the confirmation screen. Plus you will receive an email confirmation where you can click on the link to download your book by inputting your unique passcode.  

We recommend purchasing Keepster Books, either printed and/or digital, to ensure you have your messages once Keepster goes out of business.

We take your privacy very seriously and understand how important it is to you!

In short, NO ONE!  Only YOU can see or read your messages:

• Your messages in your backup are only on your computer and are therefore completely private. The only people who could see them are those who can login to Keepster with your user name and password. 
• The Keepsters (folders) you create are securely stored on our encrypted private server. The Keepster support team can access these folders for customer service needs, but we must obtain explicit permission from the user via email or verified chat before we view the content.
• Keeper Books are professionally printed by a large scale printer.  The production process is highly automated with limited human assistance.  This ensures that your Keepster Book is opened for the very first time when it arrives at its destination.  We understand how important it is that the recipient is the first person to read it!  

To learn more about how we keep your data safe please we encourage you to review the detailed information in our Privacy Policy and Terms and Conditions.  If you have any questions or concerns, please reach out to us on chat or email us at support@keepster.co.  

KEESPTER DOES NOT SUPPORT ENCRYPTED BACKUP ON WINDOWS or MAC   (updated Sept 2022)

Sorry, we do not support encrypted iTunes or Finder backups at this time.  If your backup is encrypted, please create a new backup that is not encrypted.  Keepster will then be able to access the backup to extract your messages.  

We understand that some customers prefer to encrypt their backups but when your backup is encrypted Keepster can't 'see' it. If you choose to use Keepster you will need to unencrypt but we have done everything we can to make you feel comfortable that your security and privacy are our top priority. Starting with, when you import your messages the backup that is created is fully local which means that those backed-up messages are only on your computer and not on any of our servers, and can only be accessed by you.

Only when you start to organize messages in folders will those messages in folders be synched to our server and encrypted. If you would like to move forward with Keepster here's a possible option:

1. Unencrypt and make a backup using iTunes or Finder.
2. Complete the Keepster backup.
3. Organize important messages into Keepster folders.
4. Delete your Keepster backup.
5. Encrypt and create a new backup using iTunes or Finder.

This will result in your important messages being saved in Keepster folders, and synched to our encrypted servers. The Keepster local backup will have been deleted and the Apple local backup will be back to encrypted.

More questions?   If you don't see your question covered in our FAQs, please please contact our Support team at: support@keepster.co