Here are some tips for troubleshooting backups that won't start or seem to have timed-out:
Also, sometimes iPhone cables can be tricky - we recommend that you check the cable to make sure it is a quality brand and in good condition.
If the devices are trusted and connected by a good cable then try to unplug, and re-plug in the cable to your iPhone. This will reset the connection and allow you to restart the backup.
If all else fails, we recommend you power cycle your device by turning off and then back on. This will reboot the iOS and reconnect to the Internet. It's amazing what a reboot can do.
The full backup of your messages is stored locally on your computer hard drive. The messages you have put into Keepsters are stored encrypted on our servers.
Keepster Backup saves all your texts or messages from iMessage, WhatsApp, Viber, Hike and Line.
All other files (PDF, Videos, Audio, etc.) you may have sent are not saved by Keepster.
NOTE: Keepster is able to show HEIC / HEIF images in your iMessage conversations. However, these images take a little longer to process. Please be patient when browsing iMessage conversations.
Backup time will depend upon how much data you have on your phone. Keepster displays a progress bar to inform you of the backup status. At times your backup might seem slow but if something goes wrong a troubleshoot message will appear. If that occurs please refer to the FAQs.
IMPORTANT TIP: Keepster recommends backing up your device at times when you are not likely to get a phone call which may interrupt the backup process. For laptops, it can be helpful to plug them in during the backup. Also, to avoid going into power saving mode we recommend not closing the laptop screen while you backup is active.
STORAGE TIP: To cut down on backup size & time, you might want to remove any unwanted media, videos, podcasts.
To back up your iPhone, connect your phone to your Mac or PC using the USB cable provided and open iTunes. After backing up your phone, you will then be able to use Keepster to save your messages from your iPhone to your computer.
STEP 1: BRING UP THE "SUMMARY" PAGE FOR YOUR IPHONE OR IPAD IN ITUNES
In iTunes 12, when your iOS device is plugged into your computer, you should see a device icon in the upper-left section of the iTunes window. Clicking on that device icon will bring you to the summary page for that iOS device (iPhone, iPad, or iPod Touch) or bring up a menu of multiple devices for you to select from.
In older iTunes prior to iTunes 12: In the upper-right corner of the iTunes window, you should see a button for one or more iOS devices. Press that button to bring up the summary page for your iPhone/iPad. If you do not see the button for your phone in the upper-right corner of iTunes, check to see if you have a list on the left-hand side of your iTunes window. If so, your phone should appear under "Devices" in that list. Click on the device name in order to bring up the information window for your iPhone/iPad.
Note: If you do not see any of the buttons we reference above, you can also try "Devices" in the File menu. If you still do not see any devices in that File > Devices menu, it is likely that iTunes is having trouble recognizing your device — in that case, you can try restarting your computer. That usually helps. For more information, we refer you to the Apple website.
STEP 2: PRESS THE BACKUP NOW BUTTON
In the "Backups" section of the summary page, press the "Backup Up Now" button. This will backup to your computer regardless of your iCloud settings on the left. Keepster can read from both non-encrypted and encrypted backups (assuming you know the password!) so you can leave the encryption checkbox set however you like.
Note: Since iTunes 11, many people are seeing a screen that gives the option "Restore from Backup" or "Setup as New" when plugging in their iPhone for the first time to iTunes. You want to choose the option "Setup as New." Even though this sounds like it might wipe the phone, it does not -- it just sets up the phone as a "new" device in the list of devices that iTunes tracks. We believe that this happens only the first time you plug in your iPhone after upgrading to iTunes 11.
No, the next new Keepster Backup will only backup the messages that remain on your phone.
Keepster is a great way to backup and then clean off old messages from your phone. First backup your device using Keepster and confirm that your messages are in the backup. Then using your phone delete any messages you no longer want or are taking up storage on your device. Finally, create a new Keepster Backup. Messages saved in Keepsters (folders) from backups will also still be available whether you delete them from your phone, or not.
Applies to users with macOS 10.14 Mojave and above
Due to the enhanced security Apple included in macOS 10.14 Mojave, you must now explicitly authorize apps to access specific data, including iTunes backups. To allow Keepster to use iTunes backups, you need to follow these steps to authorize Keepster. If the settings are not applied, you will get a notification when you attempt to make an iTunes backup in Keepster that looks like this:
Step 1: Open System Preferences
To make things easier, we included a button that will open your System Preferences.
Step 2: Unlock System Preferences to allow changes
Your computer requires that authenticate to adjust your system preferences. Click the lock icon in the lower left corner unlock and allow changes. Enter the password you use to log into your computer.
Step 3: Add Keepster as an app that is allowed to access your data
Click the “+” & find Keepster in the Application folder. Select Keepster and click Open. Click Later, when prompted to quit Keepster
If done correctly, you will return the Security & Privacy screen and see Keepster listed as an allowed app.
Now that you have added Keepster as an allowed app, you can click the Lock icon again to close and prevent further changes to your settings.
Step 4: Relaunch Keepster to allow changes to take effect
Now that you have completed making the adjustments to your Security & Privacy settings, you will need to relaunch Keepster. To make things easier, we included a button that will quit and restart Keepster for you. You can close the Security & Privacy screen and return the Keepster app. Then click the button in the Finish section to relaunch Keepster.
Congrats you are DONE!
Now you have given Keepster permission to access your iTunes backup. When Keepster relaunches and opens again you will be able to backup using iTunes or Keepster backups. If you have further questions, you can email email@example.com or ask us using chat on the website.
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